• Orders are processed within 3-5 business days.
• Domestic shipping typically takes 5-7 business days, while international shipping times may vary.
• M Jewelry is not responsible for delays caused by the shipping carrier or customs.
• Returns or exchanges are accepted within 14 days of receiving your order.
• Items must be in their original, unworn condition with all packaging intact.
• Custom or personalized pieces are non-returnable.
• Customers are responsible for return shipping costs unless the item arrives damaged or defective.
• Orders can be canceled within 24 hours of placement. After this period, cancellations may not be guaranteed due to processing times.
• Custom orders cannot be canceled once production has begun.
• If an item arrives damaged, please contact us within 7 days of receipt with photos for verification. We will work with you to resolve the issue promptly.
• M Jewelry is not responsible for lost or stolen packages once marked as delivered by the carrier.